Refund policy

Withdrawal Policy

Right of Withdrawal

Consumers generally have the right to withdraw from a distance contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day

on which you or a third party designated by you, who is not the carrier, takes or has taken possession of the goods,
or – in the case of a single order comprising several goods that are delivered separately – on which you or a third party designated by you takes or has taken possession of the last goods.

To exercise your right of withdrawal, you must inform us:

OMNICOMP GmbH
Kleinweitendorfstraße 23b
8410 Wildon
Austria

Email: info@memorylane.at

by means of a clear statement (e.g. by email or letter) informing us of your decision to withdraw from this contract.

To comply with the withdrawal period, it is sufficient for you to send the notification concerning the exercise of your right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. You will not be charged any fees for this reimbursement under any circumstances.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to the following address without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract:

OMNICOMP GmbH
Kleinweitendorfstraße 23b
8410 Wildon
Austria

The deadline is met if you send the goods before the fourteen-day period has expired.

You shall bear the direct costs of returning the goods.

You shall only be liable for any diminished value of the goods if this diminished value results from handling the goods in a manner that was not necessary to inspect their condition, properties and functionality.

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to contracts for goods that

are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or
are clearly tailored to the consumer's personal needs.

This applies in particular to all products manufactured according to your individual specifications, for example with uploaded photos, personal designs, names or other personalisations.

For these personalised products, there is therefore no right of withdrawal pursuant to Section 18 (1) item 3 of the Austrian Long-Distance and Off-Premises Contracts Act (FAGG).